Have you been wondering what it'd be like to have a Thermomix® on your kitchen bench?

Whether it will help you with meal prep, save you money on groceries and give you more time back for what matters most?  

What if – this Christmas – you could try it in your kitchen, and decide for yourself?  

From 5th – 23rd December, you can purchase TM6 with total confidence, try it, give it a festive whirl, and if in 30 days you decide you don't love it (but we're sure you will), you can simply return it for a full refund* – free of charge.  

With the festivities about to begin, choose now as the perfect opportunity to see how Thermomix® will transform your kitchen.  

Chat with your Consultant to learn more about this limited time offer.

Fill out the claim form below and we'll our expert support team will be in touch with you shortly.

Terms and Conditions - Thermomix® TM6 30-Day Money Back Guarantee
We are so confident that you will love the Thermomix® TM6 (‘the TM6’) that we are offering a 30-day money back guarantee (‘Guarantee’) for a limited time. This means that if you purchase a new TM6 between 9am AWST Thursday 5 December to 11:59pm AWST Monday 23 December 2024, we will refund your purchase price, minus any used balance of the $350 TheMix Shop Gift Card, and cover return shipping costs if you let us know within 30 days of the date of purchase that you want to return your Thermomix® TM6 and you meet the conditions set out in this Guarantee. Any unused balance of the Gift Card will be voided.  

Coverage
This Guarantee only applies to the Thermomix® TM6 and any accessories or consumables for use with the Thermomix® TM6 that you purchased from us at the same time in the same transaction (‘the Goods’). This Guarantee does not include any other products purchased from TheMix Shop. This Guarantee is for a change of mind only and does not apply where you want to return any of the Goods due to a fault or other problem or where you contact us 30 days after your date of purchase. This offer does not apply to Trade Up orders or Consultant EARN agreement orders.

Making a Claim
To be eligible for a claim under this Guarantee, you must:
•   be the original purchaser;
•   have purchased the Goods from Vorwerk Australia Pty Ltd or Vorwerk New Zealand Limited during the offer dates as above;  
•   notify us within 30 days of your date of purchase by completing the form on thermomix.com.au/pages/thermomix-30-day-money-back-guarantee or thermomix.co.nz/pages/thermomix-30-day-money-back-guarantee and providing us with your name, email, phone number, address, and order number;
•   put all the Goods back in their original packaging along with all included accessories, cookbook and bonus gift with purchase products, together with all manuals and instructions.
•   once you have made your claim, our Customer Service team will supply you with an Australia Post Return Article ID number which you can take to the post office with your Goods.

When packing your Thermomix®, you must ensure:
•   The Bowl, Blade and Lid set is locked into position for transportation, and
•   Adequate protection is packed in the box to protect your Thermomix® in transit. This may include things such as bubble wrap, scrunched up newspaper in plastic bags, unwanted sheet(s) or towel(s).

Please note that this Guarantee does not apply and you will be ineligible for a claim under this Guarantee if:
•   the Goods and all manuals and instructions are not returned in their original packaging;  
•   the Goods or any accessory or component is scratched, damaged, misused, faulty or otherwise failed to take reasonable care of the goods;
•   there is evidence of any act of deliberate misuse, negligence, repairs, or unauthorised modifications; or
•   the Goods were purchased for, or used in, a commercial environment; or
•   your claim relates to any other goods.
Once we receive your returned goods, we will inspect them and check you have satisfied the conditions under this Guarantee.

Refunds
If we are satisfied in our sole discretion that you are eligible for a claim under this Guarantee we will accept the Goods as a return and notify you accordingly. We will then have title in the Goods and we may use or resupply the Goods as we see fit. Where possible, we will process refunds via the same method of payment you used to purchase the Goods. Where this is not possible, we will process a refund via another acceptable payment method or discuss your options with you. We will action refunds within 30-days of receiving your returned Thermomix®, but we take no responsibility for any delays due to third party payment gateways or processing.  
We will refund your purchase price, minus any used balance of the $350 TheMix Shop Gift Card. Any unused balance of the gift card will be voided.
If we are satisfied in our sole discretion that you are not eligible for a claim under this Guarantee we will reject the Goods as a return and notify you of our decision. You will keep title in the Goods in this situation and will be able to collect the Goods from us or arrange to have the goods shipped back to you at your cost.
The Guarantee is in addition to your rights under the Australian Consumer Law including any rights in respect of faulty items. If you want to return your Goods due to a fault or for another reason not covered by this Guarantee, please contact our Customer Service team via our website.
This Guarantee is offered by Vorwerk Australia Pty Ltd and Vorwerk New Zealand Limited (‘we’, ‘us’ or ‘our’).