Unauthorised and fraudulent sales

Unfortunately, there are some rogue operators out there, who offer Thermomix® in online shops and eBay. These offers have no connection to Thermomix® or The Mix Australia and New Zealand.

Thermomix purchases on the internet

Our company sells the Thermomix through Consultants via the direct sales method and via TheMix Shop online. This way, as our customer, you'll benefit from your Consultant's advice and after sales customer service.

Online Thermomix offers may look very professional, however Thermomix does not issue licenses to use our logos and photos. These are illegally used. Please educate yourself about any seller on the internet. Caution must be taken with online Thermomix offers, particularly in regards to warranties in Australia and New Zealand.

Don't take the risk, book a Cooking Experience or buy your Thermomix online here.


A message from the manufacturer, Vorwerk

Recently, Vorwerk has become increasingly aware of accessories offered by third-party suppliers for its Thermomix® food processor. These items are intended to replace or complement original parts and accessories, such as lids, sealing rings, knives, mixing bowls and bases, measuring cups, Varoma® attachments, simmering baskets, butterfly whisks and splash guards.

With this situation in mind, we wish to state the following: we recommend that you exclusively use original Vorwerk products or accessories approved by Vorwerk for your Thermomix® device.

Using our original Vorwerk Thermomix® parts and accessories in conjunction with your Thermomix® food processor ensures that you meet all safety precautions specified by the manufacturer and that your Thermomix® device will function correctly. All of our accessories have been tested thoroughly to ensure you can cook safely and without risk of injury, and to safeguard your Thermomix® device from damage.

Despite our efforts to monitor the market, we are not able to assess – and therefore cannot guarantee – the reliability, safety or suitability of accessories for your Thermomix® device that are not manufactured or approved by Vorwerk. In particular, this means we cannot accept any liability for injuries caused as a result of using these accessories, for food becoming contaminated by untested plastics, or for damage caused to your Thermomix® device.

Before using third-party accessories, please therefore be aware that you could invalidate your warranty claims and any product liability claims if damage is caused by accessories not produced by Vorwerk.