Due to C19 restrictions, Transport providers are experiencing extensive delays in delivery timeframes.for service updates from New Zealand Post.
Thermomix® and TheMix Shop Shipping Information
RETURNS & CANCELLATION
For Thermomix® orders, if you wish to change your mind, you may cancel your order at any time within 10 business days of placing your order by contacting our customer service team via this form. In this event, we will provide a full refund of the purchase price if the product has not been used, is in as new condition and is still in the original packaging. You are responsible for all return postage and restocking costs.
For other Goods, we are really quick at packing your order which means we cannot make any changes once you have placed it. This includes changing the delivery option, delivery address or payment method. You can return items, if you change your mind, for a full refund of the purchase price. The item(s) must be unused and in the original, unopened packaging. You are responsible for all return postage and restocking costs. If you intend to return any item, please contact our customer service team via this form so we can keep any eye out for it. Once returned, we will review each item and process the refund accordingly.
We reserve the right to cancel an order that we have previously accepted, at any time before delivery and for whatever reason, including but not limited to:
a. not being able to supply the Goods or Services within a reasonable time or at all due to an event beyond our control;
b. an error on the website in relation to the Goods or Services, for example, in relation to a description, price or image;
c. you not meeting our Valid Payment requirements or us not being able to process or accept your Valid Payment.
Where we cancel your order after acceptance, we will notify you of cancellation and refund money paid in respect of that order.