Have you been wondering what it'd be like to have a Thermomix® on your kitchen bench?

Whether it will help you with meal prep, save you money on groceries and give you more time back for what matters most?  

What if – this Christmas – you could try it in your kitchen, and decide for yourself?  

From 5th – 23rd December, you can purchase TM6 with total confidence, try it, give it a festive whirl, and if in 30 days you decide you don't love it (but we're sure you will), you can simply return it for a full refund* – free of charge.  

With the festivities about to begin, choose now as the perfect opportunity to see how Thermomix® will transform your kitchen.  

Chat with your Consultant to learn more about this limited time offer.

If you've purchased an eligible Thermomix® that came with a 30 day money back guarantee, and have decided you don't love it and want to return it for a full refund*, then fill out the claim form below and our expert support team will be in touch with you shortly.

Terms and Conditions

*Thermomix® TM7 30-Day Money Back GuaranteeOffer applies to Thermomix® TM7 purchases between 12pm NZST on 29 July 2026 and 11.59pm NZST on 31 August 2026, or while stocks last. Thermomix® Cutter+ has a value of $315 and must be added to the cart prior to checkout with a TM7 purchase to access the promotional price of $60. Thermomix® Blade Cover & Peeler has a value of $75 and must be added to the cart prior to checkout with a TM7 purchase to access the promotional price of $1. Eligible TM7 purchases are covered by the Thermomix® 30-Day Money Back Guarantee. Terms and conditions apply. Not valid with any other Thermomix® offer. Vorwerk reserves the right to amend the promotional period at its discretion.

Coverage
This Guarantee only applies to the Thermomix® TM7 and any accessories or consumables for use with the Thermomix® TM7 that you purchased from us at the same time in the same transaction (‘the Goods’). This Guarantee does not include any other products purchased from TheMix Shop. This Guarantee is for a change of mind only and does not apply where you want to return any of the Goods due to a fault or other problem or where you contact us 30 days after your date of purchase. This offer does not apply to Trade Up orders or Consultant EARN agreement orders.

Making a Claim

To be eligible for a claim under this Guarantee, you must:
•   be the original purchaser;
•   have purchased the Goods from Vorwerk Australia Pty Ltd or Vorwerk New Zealand Limited during the offer dates as above;  
•   notify us within 30 days of your date of purchase by completing the form on thermomix.co.nz/pages/thermomix-30-day-money-back-guarantee and providing us with your name, email, phone number, address, and order number;
•   put all the Goods back in their original packaging along with all accessories, manuals and the Cutter+ bundle items (if applicable).
•   once you have made your claim, our Customer Service team will supply you with an New Zealand Post Return Article ID number which you can take to the post office with your Goods.

When packing your Thermomix®, you must ensure that adequate protection is packed in the box to protect your Thermomix® in transit. This may include things such as bubble wrap, scrunched up newspaper in plastic bags, unwanted sheet(s) or towel(s).

Please note that this Guarantee does not apply and you will be ineligible for a claim under this Guarantee if:
•   the Goods and all manuals and instructions are not returned in their original packaging;  
•   the Goods or any accessory or component is scratched, damaged, misused, faulty or otherwise failed to take reasonable care of the goods;
•   there is evidence of any act of deliberate misuse, negligence, repairs, or unauthorised modifications; or
•   the Goods were purchased for, or used in, a commercial environment; or
•   your claim relates to any other goods.
Once we receive your returned goods, we will inspect them and check you have satisfied the conditions under this Guarantee.

Refunds

If we are satisfied in our sole discretion that you are eligible for a claim under this Guarantee we will accept the Goods as a return and notify you accordingly. We will then have title in the Goods and we may use or resupply the Goods as we see fit. Where possible, we will process refunds via the same method of payment you used to purchase the Goods. Where this is not possible, we will process a refund via another acceptable payment method or discuss your options with you. We will action refunds within 30-days of receiving your returned Thermomix®, but we take no responsibility for any delays due to third party payment gateways or processing. We will refund your purchase price. If we are satisfied in our sole discretion that you are not eligible for a claim under this Guarantee we will reject the Goods as a return and notify you of our decision. You will keep title in the Goods in this situation and will be able to collect the Goods from us or arrange to have the goods shipped back to you at your cost.
The Guarantee is in addition to your rights under the Australian Consumer Law including any rights in respect of faulty items. If you want to return your Goods due to a fault or for another reason not covered by this Guarantee, please contact our Customer Service team.
This Guarantee is offered by Vorwerk Australia Pty Ltd and Vorwerk New Zealand Limited (‘we’, ‘us’ or ‘our’).