VACUUM WITH CONFIDENCE
30-Day Money Back Guarantee
Love your Kobold vacuum, or get your money back!
We are so confident that you will love your Kobold Cordless Vacuum VK7, Kobold VK7+SP7 2-in-1 Vacuum Mop or Kobold Complete Cleaning System that we are offering a 30-day money back guarantee. This means we will refund your purchase price and cover return shipping costs if you let us know within 30 days of the date of purchase that you want to return your Vacuum and you meet the conditions set out in this Guarantee.
Your time-freeing dream team
Free up more time to enjoy what matters most to you. Vacuum and mop in one effortless sweep, with the ultra-light (2.3kg), more power-packed (2.7ls airflow) and quietest ever* all-in-one cordless – the Kobold VK7 Cordless Vacuum and 2-in-1 Vacuum Mop Attachment.
Click on attachments for every cleaning need, fold the handle, slip on the shoulder strap, and you’re free to swiftly clean any surface and crevice, including your couch, mattress and car.
A deep hygienic clean you can feel
Taking care of pet hair, 99.99% of the allergen nasties, and extra good care of you, Kobold is top of the cordless stick vacuum class for the most powerful, long-lasting, deep hygienic clean*. Combining the best suction performance with two high-powered rotating brushes and four-layer, fully recycled filter bag technology, the VK7 Cleaning System is certified by TÜV Nord and Sensitive Choice Accredited as suitable for allergy sufferers.
Designed for excellence. Powered to last
The makers of Thermomix® have excelled again, with a best-in-class* cordless stick vacuum that packs the biggest suction power, quietest motor and longest-lasting battery into the ultra-light Kobold VK7. And the list of tech smarts goes on. Four suction levels, plus a boost button for bigger messes. A brush head that rotates 180° to effortlessly clean every corner and speed that automatically adjusts to your floor type.
Money Back Guarantee FAQs
Who can claim the money back guarantee?
How do I claim?
Register your claim via the form below and providing us with your details and proof of purchase; name, email, phone number, address, and order number.
What happens after I make a claim?
Once the claim is lodged, you’ll receive a confirmation email. A representative will be in touch to confirm your claim. You’ll then be sent a postage label to attach to your packaging and details on how to return the item to us.
I don’t have my packaging anymore, can I still return it?
No. To be eligible for this claim, you must put all the Goods back in their original packaging along with all included accessories and bonus / gift with purchase products (if any) together with all manuals and instructions. If you want to return your Goods due to a fault or for another reason not covered by this Guarantee, please contact our Customer Service team via our website.
Want to make a claim?
Fill out the claim form below and we'll our expert support team will be in touch with you shortly.
Terms & conditions
Kobold 30-Day Money Back Guarantee
We are so confident that you will love the Kobold VK7 Cordless Vacuum (‘the Vacuum’), or the VK7 Kobold 2-in-1 Vacuum Mop that we are offering a 30-day money back guarantee (‘Guarantee’). This means we will refund your purchase price and cover return shipping costs if you let us know within 30 days of the date of purchase that you want to return your VK7 Cordless Vacuum and/or VK7 2-in-1 Vacuum Mop and you meet the conditions set out in this Guarantee.
This Guarantee only applies to the Kobold VK7 Cordless Vacuum and Kobold VK7 2-in-1 Vacuum Mop and any accessories or consumables for use with the VK7 Cordless Vacuum and/or VK7 2-in-1 Vacuum Mop that you purchased from us at the same time in the same transaction (‘the Goods’). This Guarantee does not include Thermomix® TM6 or TheMix Shop products. This Guarantee is for a change of mind only and does apply where you want to return any of the Goods due to a fault or other problem or where you contact us 30 days after your date of purchase.
Completing the form on thermomix.co.nz/pages/kobold-30-day-money-back-guarantee and providing us with your name, email, phone number, address, and order number.
Making a Claim
To be eligible for a claim under this Guarantee, you must:
- be the original purchaser;
- have purchased the Goods from The Mix Australia Pty Ltd or The Mix Association New Zealand;
- notify us within 30 days of your date of purchase by completing the form on our website at thermomix.co.nz/pages/kobold-30-day-money-back-guarantee and providing us with your details and proof of purchase; name, email, phone number, address, and order number
- put all the Goods back in their original packaging along with all included accessories and bonus / gift with purchase products (if any) together with all manuals and instructions;
- once you have made your claim, our customer service team will supply you with a New Zealand Return Article ID number which you can take to the post office with your Goods.
Please note that this Guarantee does not apply and you will be ineligible for a claim under this Guarantee if:
- the Goods and all manuals and instructions are not returned in their original packaging;
- the Goods or any accessory or component is scratched, damaged, misused, faulty or otherwise failed to take reasonable care of the goods;
- there is evidence of any act of deliberate misuse, negligence, repairs, or unauthorised modifications; or
- the Goods were purchased for, or used in, a commercial environment;
- your claim relates to any other goods, including the Kobold Handheld Mini Vac.
Once we receive your returned goods, we will inspect them and check you have satisfied the conditions under this Guarantee.
If we are satisfied in our sole discretion that you are eligible for a claim under this Guarantee we will accept the Goods as a return and notify you accordingly. We will then have title in the Goods and we may use or resupply the Goods as we see fit. Where possible, we will process refunds via the same method of payment you used to purchase the Goods. Where this is not possible, we will process a refund via another acceptable payment method or discuss your options with you. We will action refunds within 30-days of being notified, but we take no responsibility for any delays due to third party payment gateways or processing.
If we are satisfied in our sole discretion that you are not eligible for a claim under this Guarantee we will reject the Goods as a return and notify you of our decision. You will keep title in the Goods in this situation and will be able to collect the Goods from us or arrange to have the goods shipped back to you at your cost.
The Guarantee is in addition to your rights under the Consumer Guarantees Act including any rights in respect of faulty items. If you want to return your Goods due to a fault or for another reason not covered by this Guarantee, please contact our Customer Service team via our website.
This Guarantee is offered by The Mix Association New Zealand Company Number 9429048677417 (‘we’, ‘us’ or ‘our’).