I hate this base. It locks on too tightly and is hard to detach. I was hoping to get the old type.
I do not know why Thermomix changed the original one
Thanks for getting in touch Pauline, I'm glad our team were able to work this through with you on the phone. As mentioned, the base should loosen and become easier to use after time. However, if you do have any further issues, don't hesitate to let us know.