VERY DISAPPOINTED
I PURCHASED 2 OF THESE AND MY SON CAN'T USE THEM. THE ICE PACK FALLS OUT EVERY DAY RESULTING IN SOGGY SANDWICHES. I TRIED PUTTING TAPE ON IT BUT THAT WAS JUST ANNOYING. I SENT 2 REQUESTS TO CUSTOMER CARE ONLINE AS THERE SEEMS TO BE NO EMAIL. I LOVE THERMOMIX SO ITS DISAPPOINTING THAT I WILL HAVE TO LEAVE A NEGATIVE REVIEW FOR SOMEONE TO CONTACT ME.
Thermomix NZ
Hi Mary, thank you for your review and letting us know. Someone from our team will be in touch to follow up on this with you.