To help you troubleshoot your Thermomix TM6, we have listed a few of the common error codes below. If you are experiencing a technical issue that isn't listed below, please fill out this form to request for Service for your Thermomix TM6.
It sounds like we need to see your Thermomix at one of our service centres. You can submit this webform.
If the spill relates to just water, switch off your Thermomix for 24 to 48 hours and allow to dry, then switch it back on, if it is functioning, it is safe to continue to use. If the Thermomix is not working, it will need to come in to one of our service centres. You can submit this webform.
If the spill is anything other than water i.e. oil, milk etc, the Thermomix will have to come in to one of our service centres for a service and internal clean, this can be done by sending a webform in to customer service as shown above.
A non-warranty service is $135.00 plus additional parts and includes the following.
- Return postage to and from the service centre
- Repair of service code or mechanical repair*
- Check and update software to apply any enhancements introduced since purchase
- Apply any modification introduced since purchase
- Check all functions are operating to manufactures specification
- General Service**
*Cost of parts for repair may be chargeable in addition to the service fee. A quote will be emailed detailing parts costs if applicable once a Technician has inspected the Thermomix.
**Whilst we will always attempt to return your Thermomix in a cleaner state usage may mean that some marks are not able to be removed from the bowl.
If you would like to go ahead and start the process of getting your Thermomix in to one of our service centres please submit this webform.
Please follow the instructions below to determine if your Thermomix needs to come in for a service. When doing the scales test please bear in mind when weighing 1kg packets etc, suppliers will often put in marginally more than the advertised weight i.e. 10-30gs and there is also packaging to allow for.
When completing the Scales Test, results substantially different to the net weight recorded on the package would indicate a possible issue with the scale system.
Please note there could be a variance of 30 grams (up or down) at 2.0 kgs due to calibration tolerances set by the Manufacturer. This error tolerance is less for lesser weights e.g. for an item weighing 1 kg the error tolerance would be about 15 g i.e. if the Thermomix displayed 990g when the item’s actual weight was 1000g, the result is within the tolerance for error.
- Check that your bench is flat, and the Thermomix is not sitting on a join. Ensure the bench is solid and does not rock.
- The Manufacture does not recommend your Thermomix be placed on a board or a mat.
- Check the 3 rubber scale sensors (the feet) under the Thermomix to ensure they are clean and there is nothing stuck to them i.e. a grain of rice, sugar etc.
- Check the power cable is fully extended from the Thermomix. Approximately 1 metre.
- Check the power cable or other items are not touching the Thermomix or tucked under neath.
- Turn the power off and remove the plug, then when ready to test plug in and turn your Thermomix back on.
- Put the mixing bowl and lid in place (as if ready to cook)
- TARE the scales and place a full 1kg packet of rice/flour/sugar (i.e. something with a known weight where the actual packaging is paper/plastic) on the top of the mixing bowl lid.
- The scales should show weight of product plus packaging weight. It is best not to use a can. Record the weight of the unopened package and the shown on the Thermomix (1kg Sugar = 950g)
- After 10 minutes, repeat the test, use a different product if possible.
If you feel your Thermomix requires the scales to be recalibrated and needs to come in to one of our service centres, please submit this webform.
Service code 52 is generally related to moisture/condensation on the bowl/ bowl pins. It can occur when very cold ingredients are left in the bowl for too long before processing or from the bowl being put into the fridge and getting cold. This can cause condensation on the pins and interfere with the electrical contact between bowl and Thermomix .
Moisture can also come from the blade set so I have included a blades test.
Testing Your Bowl Base /Blade Set For Leakage
To check whether the bowl is leaking from the base/blade assembly, place a couple of sheets of paper towel on a bench top, fill the bowl with water and let it stand on the bench for 1 hour. Empty the bowl, then take the grey bowl base off and check underneath for moisture. Also, please check the paper for moisture. If there is leakage moisture, either the bowl base or the blade assembly may require replacement.
Bonding Module Sealing Cap
If the Bonding Module Sealing Cap(black smiley seal with 5 holes on the Thermomix into which you plug the bowl), becomes dirty, this can promote Service Code 52. This can be gently removed (peeled off) and cleaned with a cotton tip. Make sure the machine is switched off and the power cord is unplugged first.
Please hold the blades in your left hand and then try to turn the small black corrugated knob on the base/bottom of the blades (as shown)
If it turns, then the blades are unserviceable and will need to be replaced.