the new seal is not working, and you have not replied to my questions about that.
Not good, is leaks like the old one, and you have not replied to my question about that.
Oh no Jennifer, sorry to hear, we completely understand how frustrating this would be. Our customer service team will be in touch regarding this to do some troubleshooting with you. Please use this time to ask any questions you may have so we can get your Thermomix back up and running. Thanks for letting us know.